Terms and Conditions
Read our Terms and Conditions Carefully before entering.
Last updated: 7 July 2026
Promoter: Endgame Competitions Ltd
Company number: 17323442
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Website: endgamecompetitions.co.uk
Email: [email protected]
1. Introduction
1.1 These Terms and Conditions apply to all competitions, prize draws, free draws, instant win promotions, giveaways, membership benefits, account credit, promotional offers and related services operated by Endgame Competitions Ltd through endgamecompetitions.co.uk and any official Endgame Competitions Ltd platform.
1.2 By creating an account, purchasing entries, submitting a free entry, using account credit, joining a membership plan, claiming a prize, or otherwise using the Website, you agree to be bound by these Terms.
1.3 These Terms apply together with:
a. the rules shown on each individual Competition page;
b. the Free Entry Route page;
c. the Privacy Policy;
d. the Cookie Policy;
e. the Responsible Play Policy;
f. the Complaints Policy;
g. the Website Terms of Use;
h. the Prize Delivery Policy;
i. any Membership or Subscription Terms;
j. any Referral, Discount Code or Promotional Credit Terms;
k. any Charity and Good Causes page or charity-specific rules where a Competition includes a charity or good-cause element;
l. any prize-specific terms shown on a Competition page.
1.4 If there is any conflict between these Terms and the specific rules shown on a Competition page, the Competition page shall apply to that Competition.
1.5 These Terms are intended to operate as a binding contract between Endgame Competitions Ltd and each entrant.
2. Definitions
2.1 In these Terms:
Account means a registered user account on the Website.
Account Credit means credit held within a user’s account, including purchased credit, promotional credit, refund credit, subscription credit or other wallet balance.
Cash Alternative means a cash sum offered instead of a non-cash prize.
Competition means any prize draw, free draw, paid competition, instant win promotion, giveaway or other prize promotion operated by Endgame Competitions Ltd.
Competition Page means the webpage containing the specific details, entry price, closing date, prize description, entry limits and rules for a particular Competition.
Closing Date means the date and time stated on the Competition Page by which valid entries must be received.
Endgame, we, us and our mean Endgame Competitions Ltd.
Entry means one valid entry into a Competition, whether obtained by paid entry, free entry, account credit, subscription benefit, promotional offer or any other authorised entry method.
Entry Number means the number, ticket number or reference allocated to a valid Entry.
Free Entry means a valid entry submitted by post in accordance with these Terms and the Free Entry Route.
Instant Win means a prize that may be won immediately or during the Competition period, separate from or in addition to the main draw prize.
Promotional Credit means credit issued free of charge by Endgame, including bonus credit, referral credit, subscription benefit credit, goodwill credit or promotional reward credit.
Purchased Credit means account credit purchased by a customer using real money.
Prize means the item, cash sum, vehicle, property, holiday, experience, product, credit, voucher or other reward described on a Competition Page.
Website means endgamecompetitions.co.uk and any related official Endgame Competitions Ltd online platform.
Winner means an entrant who has been selected as a winner and has passed all required eligibility, identity, fraud prevention and compliance checks.
3. Promoter Details
3.1 The promoter of all Competitions is Endgame Competitions Ltd, company number 17323442, registered in England and Wales.
3.2 Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
3.3 Customer support email: [email protected].
3.4 Unless expressly stated otherwise, all Competitions are promoted and operated by Endgame Competitions Ltd.
4. Legal Status of Competitions
4.1 Endgame operates prize promotions with a paid entry route and a Free Entry Route.
4.2 No purchase is necessary to enter a Competition where a Free Entry Route is available.
4.3 A valid Free Entry has the same chance of winning the main draw prize as a valid paid Entry.
4.4 Endgame does not claim that its Competitions are approved, licensed, regulated or endorsed by the Gambling Commission.
4.5 Endgame reserves the right to structure Competitions in any lawful way, provided the relevant Competition Page clearly explains the entry route, prize, closing date, draw method and any significant conditions.
5. Eligibility
5.1 Competitions are open only to individuals who:
a. are aged 18 years or over;
b. are resident in the United Kingdom, meaning England, Scotland, Wales or Northern Ireland;
c. have a valid registered Account;
d. provide accurate personal information;
e. comply with these Terms.
5.2 Endgame may require evidence of age, identity, address and eligibility at any time.
5.3 Endgame may refuse or void an Entry where the entrant is not eligible or where the Entry would breach applicable law, sanctions, export restrictions or other compliance requirements.
5.4 UK Armed Forces personnel stationed overseas may enter where Endgame is satisfied that they remain ordinarily resident in the United Kingdom and can comply with all prize fulfilment requirements.
5.5 Prizes will normally be delivered only to a UK address unless Endgame agrees otherwise.
6. Excluded Persons
6.1 The following persons may not enter or win any Competition:
a. directors of Endgame Competitions Ltd;
b. employees of Endgame Competitions Ltd;
c. contractors, consultants, freelancers or agencies working for Endgame in connection with the Competition;
d. immediate family members of any person listed above;
e. members of the same household as any person listed above;
f. anyone involved in administering, operating, auditing, drawing, judging or verifying the relevant Competition;
g. anyone otherwise professionally connected with the relevant Competition.
6.2 For the purposes of this clause, immediate family includes spouses, civil partners, parents, children, siblings and any person living as part of the same household.
6.3 If an excluded person enters or wins, Endgame may void the Entry, withhold the Prize and redraw the Competition.
7. Account Registration
7.1 Entrants must have a registered Account before entering a Competition.
7.2 Free Entry entrants must also have a registered Account before sending a postal entry.
7.3 The details on any Free Entry must match the details on the entrant’s Account.
7.4 Entrants must ensure that all Account information is accurate, current and complete.
7.5 Each person may hold only one Account unless Endgame gives written consent.
7.6 Entrants must not:
a. create multiple Accounts;
b. enter using another person’s Account;
c. allow another person to use their Account;
d. create an Account using false, incomplete or misleading information;
e. transfer, sell or assign an Account or Entry;
f. use automated systems, scripts, bots or bulk-entry tools.
7.7 Endgame may suspend, restrict or close an Account where it reasonably suspects a breach of these Terms.
8. Entry Limits
8.1 The maximum number of Entries permitted for each Competition will be stated on the relevant Competition Page.
8.2 The same maximum Entry limit applies to both paid Entries and valid Free Entries.
8.3 Endgame may reject, void or remove Entries exceeding the stated maximum.
8.4 Entries cannot be transferred, sold, exchanged or assigned to another person.
9. Paid Entries
9.1 The price of each paid Entry will be shown on the relevant Competition Page.
9.2 All prices are shown in pounds sterling.
9.3 Paid Entries may be purchased using the payment methods made available on the Website from time to time.
9.4 Payments are processed by third-party payment providers appointed by Endgame.
9.5 Endgame does not store full payment card details unless expressly stated and lawfully permitted.
9.6 A paid Entry is confirmed only when payment is successfully processed and the Entry is accepted by the Website or competition platform.
9.7 Endgame may reject or cancel a paid Entry where payment fails, payment is reversed, the Competition has closed, the Competition has sold out, the entrant is ineligible, fraud or abuse is suspected, or there is a technical, pricing or allocation error.
10. Free Entry
10.1 Where a Competition offers a Free Entry Route, entrants may enter without making a purchase.
10.2 Free Entries must be submitted in accordance with these Terms, the relevant Competition Page and Endgame’s Free Entry Route page.
10.3 Entrants must have a registered Account before submitting a Free Entry. The details on the Free Entry must match the details on the entrant’s Account.
10.4 Unless stated otherwise on the relevant Competition Page, the maximum number of Free Entries permitted for a Competition shall be the same as the maximum number of paid Entries permitted for that Competition.
10.5 Each Free Entry must be submitted separately. Multiple entries submitted together, bulk entries, automated entries, mechanically reproduced entries, duplicate entries or entries designed to circumvent the Free Entry process may be rejected.
10.6 Free Entries must be received by Endgame before the Closing Date and time stated on the relevant Competition Page. Proof of posting is not proof of receipt.
10.7 Endgame is not responsible for delayed, lost, damaged, incomplete, illegible, misdirected or insufficiently stamped postal Entries.
10.8 A valid Free Entry has the same chance of winning the main draw prize as a valid paid Entry.
10.9 Further instructions for entering by post are set out in Endgame’s Free Entry Route page.
11. Instant Win Promotions
11.1 Some Competitions may include Instant Win prizes.
11.2 Where a Competition includes Instant Wins, the Competition Page will state the number and nature of Instant Win prizes, how they are allocated, whether Free Entries are eligible for Instant Win prizes, and any specific claim or fulfilment requirements.
11.3 Instant Win prizes may be allocated by pre-selected winning Entry Numbers, platform-based random allocation, automated draw process or another suitable method determined by Endgame.
11.4 If Free Entries are eligible for Instant Win prizes, the Competition Page will explain how they are treated.
11.5 If Free Entries are not eligible for Instant Win prizes, the Competition Page will state this clearly.
11.6 An Instant Win notification does not guarantee final entitlement to a Prize until eligibility, identity and fraud checks have been completed.
11.7 Endgame may withhold, void or reallocate an Instant Win prize where the entrant is ineligible or has breached these Terms.
12. Draw Procedure
12.1 Winners will be selected using a secure random draw process administered through the Website, competition platform or another suitable random selection method determined by Endgame.
12.2 Draws may, at Endgame’s discretion, be conducted live, recorded, witnessed, audited or otherwise published for transparency.
12.3 Endgame is not required to livestream every draw.
12.4 The draw method used for a particular Competition may depend on the prize type, Competition format, entry volume, platform capability, operational requirements and any specific rules shown on the Competition Page.
12.5 Endgame may publish the winning Entry Number, Winner’s first name, Winner’s surname initial, Winner’s town, city or county, the Prize won, draw footage or draw records.
12.6 If a draw is interrupted by technical failure, livestream outage, platform error or similar event, the validity of the draw will not be affected if the underlying random selection process was properly completed.
12.7 If Endgame reasonably considers that a technical issue, fraud, data corruption or other issue has affected the integrity of a draw, Endgame may pause, repeat, audit or rerun the draw.
13. Winner Notification
13.1 Winners will be contacted using the contact details registered on their Account.
13.2 Endgame may contact Winners by email, telephone, SMS, Account notification, social media message or any other reasonable method.
13.3 It is the entrant’s responsibility to ensure their Account details are accurate and up to date.
13.4 A Winner must claim their Prize within 7 days of Endgame’s first notification attempt.
13.5 Endgame will make reasonable efforts to contact the Winner.
13.6 If a Winner does not respond within 7 days, fails verification, is ineligible, refuses the Prize or breaches these Terms, Endgame may redraw the Competition, select a reserve winner, withdraw the Prize or deal with the Prize in another fair and lawful way.
13.7 Endgame is not responsible for failed notifications caused by incorrect contact details, spam filters, blocked messages, unavailable phone lines, full inboxes, full voicemail boxes or failure to monitor an Account.
14. Identity Verification
14.1 Endgame may require a Winner to complete identity, age, address, payment, fraud prevention, sanctions and compliance checks before a Prize is awarded.
14.2 Endgame may request government-issued photo ID, proof of address dated within the last 3 months, proof that the payment method used belongs to the entrant, proof that the receiving bank account belongs to the Winner, selfie or video verification, source-of-funds or source-of-wealth information where reasonably required, and any other information reasonably required for legal, fraud prevention or compliance purposes.
14.3 Endgame may withhold a Prize until verification is completed to its reasonable satisfaction.
14.4 If a Winner provides false, misleading, incomplete or inconsistent information, Endgame may disqualify the Winner and redraw the Competition.
14.5 Endgame will process verification data in accordance with its Privacy Policy and applicable data protection law.
15. Prize Terms
15.1 The Prize for each Competition will be described on the relevant Competition Page.
15.2 Endgame will use reasonable care to describe Prizes accurately.
15.3 Images, videos and promotional materials are for illustrative purposes only unless expressly stated otherwise.
15.4 Minor variations in specification, colour, mileage, packaging, model year, accessories, availability, branding or appearance do not automatically entitle a Winner to reject a Prize.
15.5 Prizes are subject to availability.
15.6 Endgame may substitute a Prize with a prize of equal or greater value where reasonably necessary.
15.7 Endgame may offer a Cash Alternative at its discretion.
15.8 A Winner has no right to demand a Cash Alternative unless the Competition Page expressly gives that right.
15.9 Any Cash Alternative offered by Endgame may be less than the advertised retail value of the Prize and may reflect trade pricing, discounts, depreciation, supplier arrangements, tax, delivery, preparation costs or other legitimate commercial factors.
15.10 Acceptance of a Cash Alternative is full and final settlement of the Prize.
15.11 Prizes are non-transferable until awarded and completed.
15.12 Endgame may require a Winner to sign a receipt, transfer document, release, prize acceptance form or other reasonable document before receiving a Prize.
15.13 Prize fulfilment is also subject to Endgame’s Prize Delivery Policy and any prize-specific terms shown on the Competition Page.
16. Cash Prizes
16.1 Cash prizes will be paid by bank transfer only.
16.2 Cash prizes will be paid only to a UK bank account in the verified Winner’s own name.
16.3 Endgame will not pay cash prizes to third-party accounts.
16.4 Endgame may request evidence that the nominated bank account belongs to the Winner.
16.5 Endgame may withhold payment where identity, ownership, fraud prevention or compliance checks are incomplete.
16.6 Endgame is not responsible for delays caused by banks, payment providers, incorrect bank details or compliance checks.
17. Vehicle Prizes
17.1 Where a Prize is a car, van, motorbike or other vehicle, the vehicle will be supplied as described on the Competition Page.
17.2 Used vehicles may have age-related wear and tear.
17.3 Endgame may provide an HPI check, MOT, service history or similar documentation where applicable and available.
17.4 Unless expressly stated on the Competition Page, the Winner is responsible for insurance, road tax / VED, fuel, charging costs, servicing, repairs, maintenance, breakdown cover, future depreciation and any ongoing ownership costs.
17.5 Delivery may be offered within mainland UK or collection may be required, at Endgame’s discretion.
17.6 Endgame may require the Winner to collect a vehicle in person.
17.7 The Winner must hold any licence, insurance or legal permission required to collect, drive, transport or use the vehicle.
17.8 Risk in the vehicle passes to the Winner on delivery or collection.
17.9 Endgame is not responsible for any loss, damage, fines, penalties, insurance issues or legal issues arising after delivery or collection.
18. Property Prizes
18.1 Where a Prize is a house, flat, land or other property, the Competition Page will include any specific property terms.
18.2 Property Prizes may be subject to conveyancing, legal due diligence, title checks, identity checks, source-of-funds checks, mortgage discharge, lender consent, planning issues, searches and other legal requirements.
18.3 Endgame may require the Winner to instruct a qualified solicitor or conveyancer.
18.4 Endgame may appoint its own solicitor or conveyancer to deal with the transfer.
18.5 Endgame may pay Stamp Duty Land Tax and reasonable standard conveyancing fees only where stated on the relevant Competition Page.
18.6 Unless expressly stated otherwise, the Winner is responsible for Stamp Duty Land Tax or equivalent land tax, legal fees, search fees, Land Registry fees, council tax, utilities, insurance, service charges, ground rent, estate charges, maintenance, repairs and all ongoing ownership costs.
18.7 The Winner must cooperate promptly with all reasonable legal and administrative requirements needed to complete the property transfer.
18.8 If the Winner fails to complete verification, legal formalities or transfer requirements within a reasonable time, Endgame may withdraw the Prize and redraw or otherwise deal with the Prize fairly.
18.9 Endgame is not responsible for changes in property value after the Prize is awarded.
18.10 Endgame does not provide tax, financial, mortgage or legal advice to Winners.
19. Holiday and Travel Prizes
19.1 Where a Prize includes travel, accommodation, tickets, events or experiences, the Prize is subject to availability and supplier terms.
19.2 Blackout dates, seasonal restrictions, booking deadlines and capacity limits may apply.
19.3 Unless stated otherwise, the Winner is responsible for passports, visas, vaccinations, travel insurance, spending money, airport transfers, baggage costs, meals and drinks, resort fees, local taxes, upgrades, additional guests and any personal expenses.
19.4 Endgame or its nominated travel provider may arrange bookings.
19.5 If the Winner cancels, misses travel, fails to attend, fails to provide required documents or is refused travel, Endgame is not required to provide cash, refund or alternative dates.
19.6 Endgame is not responsible for airline delays, cancellations, venue closures, weather disruption, travel restrictions, supplier insolvency or events outside its reasonable control.
19.7 Where a travel supplier offers a reasonable alternative, credit or rebooking option, Endgame may pass that option to the Winner.
20. Watches, Jewellery and High-Value Goods
20.1 High-value goods may require enhanced verification before release.
20.2 Endgame may require in-person collection, insured courier delivery or signed delivery confirmation.
20.3 Risk passes to the Winner upon collection or confirmed delivery.
20.4 Unless expressly stated otherwise, servicing, valuation, insurance, authentication, storage, maintenance and future resale are the Winner’s responsibility after handover.
21. Competition Extensions, Cancellations and Prize Substitution
21.1 Endgame may extend the Closing Date, amend the draw date, substitute a Prize, offer a Cash Alternative, cancel a Competition or refund entries where reasonably necessary.
21.2 Circumstances where this may apply include insufficient entries, supplier failure, technical failure, website outage, payment provider issue, fraud or suspected fraud, data corruption, administrative error, legal or regulatory concern, force majeure or any other event affecting fairness, legality or operational integrity.
21.3 Where a Competition is cancelled before a Winner is confirmed, Endgame may refund paid Entries or issue equivalent account credit where appropriate.
21.4 Free Entries do not create a payment refund entitlement.
21.5 Endgame will act fairly and reasonably when exercising rights under this clause.
22. Account Credit and Wallet
22.1 Endgame may operate an Account Credit or wallet system.
22.2 Account Credit may include Purchased Credit, Promotional Credit, refund credit, subscription credit, referral credit, bonus credit, goodwill credit or prize credit.
22.3 Purchased Credit and Promotional Credit may be treated differently.
22.4 Purchased Credit represents money added by a customer and may be subject to statutory rights.
22.5 Promotional Credit is issued free of charge and has no cash value unless Endgame expressly states otherwise.
22.6 Account Credit cannot normally be withdrawn, transferred, sold or exchanged for cash.
22.7 Promotional Credit may expire, be withdrawn, be amended or be cancelled in accordance with the relevant promotion terms.
22.8 Endgame may correct Account Credit errors at any time.
22.9 Endgame may remove Account Credit obtained through fraud, abuse, technical error, duplicate accounts, chargebacks, referral manipulation or breach of these Terms.
22.10 If an Account is closed, suspended or restricted, Endgame may freeze Account Credit while investigating.
22.11 Endgame may refuse to issue refunds to Account Credit where cash refund is required by law.
23. Memberships and Subscriptions
23.1 Endgame may offer membership or subscription plans.
23.2 Membership benefits may include monthly Account Credit, bonus Entries, exclusive Competitions, discounted Entries, early access, loyalty rewards, promotional offers or other benefits stated on the Website.
23.3 Subscription plans may be billed monthly, annually or on another recurring basis.
23.4 By joining a subscription plan, the customer authorises recurring payments until cancelled.
23.5 Subscription benefits are provided only while the subscription is active and paid.
23.6 Failed, declined or reversed payments may result in suspension or cancellation of membership benefits.
23.7 Endgame may amend, withdraw or replace membership plans by giving reasonable notice where required.
23.8 Endgame may change subscription pricing by giving reasonable notice.
23.9 Customers may cancel subscriptions in accordance with the process stated on the Website.
23.10 Subscription benefits already used may not be refundable unless required by law.
23.11 Endgame may cancel a membership where it reasonably suspects fraud, abuse, duplicate accounts, payment issues or breach of these Terms.
23.12 Subscription-specific rules may be set out in separate Membership or Subscription Terms.
24. Discount Codes, Referrals and Promotional Offers
24.1 Endgame may offer discount codes, referral rewards, bonus credit, loyalty points, promotional Entries or other offers.
24.2 Promotional offers are subject to any additional terms shown with the offer.
24.3 Endgame may amend, withdraw, cancel or refuse a promotional offer where it is abused, used fraudulently, issued in error, affected by technical error, used with duplicate Accounts, used contrary to the offer terms, or where Endgame reasonably considers cancellation necessary to protect fairness or integrity.
24.4 Promotional offers have no cash value unless expressly stated otherwise.
24.5 Referral rewards may be withheld or removed where Endgame suspects self-referral, fake accounts, collusion or other abuse.
24.6 Additional rules may be set out in Endgame’s Referral, Promo Code and Promotional Credit Terms.
25. Fraud Prevention and Account Suspension
25.1 Endgame may suspend, restrict, close or investigate an Account where it reasonably suspects multiple Accounts, false identity, inaccurate personal information, fraudulent documents, payment fraud, chargeback abuse, money laundering risk, sanctions concern, automated or scripted Entries, misuse of promotions, referral abuse, attempts to manipulate draws, website misuse, abusive behaviour towards staff, breach of these Terms or any activity that may compromise fairness, legality or integrity.
25.2 Endgame may freeze Entries, prizes, Account Credit and withdrawals during an investigation.
25.3 Endgame may request further information from the customer.
25.4 If no breach is found, Endgame may reinstate the Account.
25.5 If a breach is found, Endgame may void Entries, remove Account Credit, withhold Prizes, close the Account and report suspected criminal activity where appropriate.
26. Sanctions, AML-Style Checks and Compliance
26.1 Endgame may refuse Entries, withhold Prizes, suspend Accounts or cancel transactions where required or reasonably justified by sanctions, fraud prevention, money laundering concerns, anti-bribery requirements, legal obligations or compliance checks.
26.2 Endgame may carry out screening against sanctions lists, fraud databases, payment provider alerts or other compliance tools.
26.3 High-value cash, property, vehicle, jewellery or luxury Prizes may require enhanced checks.
26.4 Endgame may refuse to release a Prize until compliance checks are complete.
27. Responsible Play
27.1 Endgame encourages customers to participate responsibly.
27.2 Competitions should not be used as a way to solve financial problems or recover previous spending.
27.3 Endgame may provide responsible play tools, including spending limits, cooling-off periods, temporary Account suspension, permanent Account closure, self-exclusion style restrictions and marketing suppression during suspension.
27.4 Customers may request spending limits, cooling-off periods or Account closure by contacting [email protected].
27.5 Endgame may refuse Entries or restrict an Account where it reasonably believes participation may be harmful, excessive, irresponsible, suspicious or unsafe.
27.6 During a suspension or exclusion, Endgame may block marketing communications and prevent further Entries.
27.7 Further details are set out in Endgame’s Responsible Play Policy.
28. Winner Publicity and Transparency
28.1 Endgame may publish Winner information for transparency, including first name, surname initial, town, city or county, winning Entry Number, Prize won, draw result, photographs, videos, prize handover footage, social media posts and website announcements.
28.2 Winners may be asked to participate in reasonable publicity.
28.3 Endgame may use Winner photographs, videos, testimonials, prize handover content and related promotional material for marketing, subject to applicable law.
28.4 A Winner may object to the publication of certain personal information where they have genuine safety, privacy or legal concerns.
28.5 Endgame will consider any such objection in accordance with applicable law.
28.6 Endgame may still publish limited information or provide evidence to the Advertising Standards Authority, regulators, courts, payment providers or other competent bodies where required to demonstrate that a valid award took place.
29. Reviews and Testimonials
29.1 Reviews and testimonials are voluntary.
29.2 Receipt of a Prize is not conditional on leaving a review.
29.3 Endgame will not require a Winner to leave a positive review.
29.4 Endgame will not offer payment, free Entries, discounts or other incentives in exchange for positive reviews.
29.5 Honest reviews, whether positive or negative, are welcomed.
29.6 Where a customer voluntarily submits a review, photograph, video or testimonial, they grant Endgame a non-exclusive, royalty-free licence to use that content for marketing, promotion and trust-building purposes, subject to applicable law.
29.7 Endgame may remove or refuse to publish content that is abusive, unlawful, misleading, defamatory, fake, irrelevant or otherwise inappropriate.
30. Artificial Intelligence and Digital Content
30.1 Endgame may use artificial intelligence and automated technologies in its marketing, promotional content, customer communications, imagery, videos, voices, avatars, presenters and advertising materials.
30.2 Promotional images, videos, presenters, voices or other creative materials may be AI-generated, AI-assisted or digitally enhanced.
30.3 The use of AI-generated or digitally enhanced promotional content does not affect the validity, fairness, legitimacy or integrity of any Competition, draw or Prize.
30.4 Prize descriptions on Competition Pages remain the authoritative description of the Prize.
30.5 Entrants should rely on the written Competition Page description rather than background imagery, AI presenters, illustrative videos or promotional scenes.
31. Charity and Good Causes
31.1 Endgame may run Competitions where a donation is made to a charity or good cause.
31.2 Where a charity donation applies, the Competition Page and/or Endgame’s Charity and Good Causes page will state the relevant details.
31.3 Unless expressly stated otherwise, donations are made by Endgame, not by entrants directly; entry into a Competition does not create a direct donation relationship between the entrant and the charity; the charity does not sponsor, administer or endorse the Competition; and charity involvement does not affect the Winner selection process.
31.4 Endgame may publish evidence of donations where appropriate.
31.5 Endgame must not imply charity endorsement unless the charity has expressly agreed.
32. Social Media Promotions
32.1 Competitions may be promoted through Facebook, Instagram, TikTok, YouTube, X or other social media platforms.
32.2 Unless expressly stated otherwise, Competitions are not sponsored, endorsed, administered by or associated with any social media platform.
32.3 Entrants release the relevant social media platform from responsibility in connection with the Competition to the fullest extent permitted by law.
32.4 Entrants must comply with the terms and policies of any social media platform used.
33. Website Availability and Technical Issues
33.1 Endgame does not guarantee that the Website, payment systems, Account systems, livestreams, email systems or competition platform will be available at all times.
33.2 Endgame is not responsible for Entries lost, delayed, corrupted or not received due to internet failure, device failure, payment provider issue, email filtering, spam filters, website downtime, platform outage, postal delay, technical malfunction or events outside Endgame’s reasonable control.
33.3 If a technical issue affects the fairness or integrity of a Competition, Endgame may take reasonable steps to correct the issue, including pausing, extending, cancelling, redrawing or refunding the Competition.
34. Chargebacks and Payment Disputes
34.1 Customers should contact Endgame before raising a payment dispute or chargeback.
34.2 Where a payment is reversed, disputed or charged back, Endgame may suspend the Account and void the affected Entries.
34.3 Endgame may recover reasonable losses, fees or Prize values arising from fraudulent or abusive chargebacks.
34.4 Where a genuine payment error has occurred, Endgame will investigate and act fairly.
35. Refunds
35.1 Paid Entries are generally non-refundable once accepted, except where required by law or where Endgame agrees otherwise.
35.2 Refunds may be provided where a Competition is cancelled, a payment error occurred, duplicate payment is proven, Endgame determines that a refund is fair or the law requires a refund.
35.3 Refunds may be made to the original payment method or issued as Account Credit where lawful and appropriate.
35.4 Promotional Credit has no refund value unless expressly stated.
36. Unclaimed Prizes
36.1 If a Winner does not claim a Prize within the required time, fails verification or cannot be contacted despite reasonable efforts, Endgame may redraw, select a reserve winner, withdraw the Prize or otherwise deal with it fairly and lawfully.
36.2 Endgame is not obliged to hold a Prize indefinitely.
36.3 Endgame may apply storage, administration or delivery conditions to Prizes that are not collected within a reasonable time.
37. Accessibility
37.1 Endgame aims to make its Competitions accessible.
37.2 Entrants requiring reasonable adjustments should contact [email protected] before entering where possible.
37.3 Endgame may agree alternative formats or reasonable adjustments for Free Entry where required by law or where Endgame considers it appropriate.
37.4 Any accessibility adjustment must not compromise the fairness or integrity of a Competition.
38. Prohibited Prizes
38.1 Endgame does not offer cryptocurrency, NFTs or other digital asset prizes unless expressly stated in future terms.
38.2 Endgame may refuse to offer or fulfil any Prize where doing so would be unlawful, impractical, unsafe, restricted or contrary to compliance requirements.
39. Intellectual Property and Website Use
39.1 All Website content, branding, logos, videos, images, graphics, designs, software, text and promotional materials belong to Endgame or its licensors.
39.2 Entrants must not copy, reproduce, scrape, distribute, modify, sell or commercially exploit Endgame content without written permission.
39.3 Nothing in these Terms transfers any intellectual property rights to entrants.
39.4 Use of the Website is also governed by Endgame’s Website Terms of Use.
40. Privacy and Data Protection
40.1 Endgame processes personal data in accordance with its Privacy Policy.
40.2 The Privacy Policy explains what personal data Endgame collects, why it is collected, the lawful basis for processing, who it may be shared with, how long it is retained and the rights available to customers under data protection law.
40.3 Endgame may share personal data with payment processors, platform providers, delivery companies, prize suppliers, verification providers, professional advisers, regulators, law enforcement bodies and other parties where lawful and necessary.
41. Marketing Consent
41.1 Marketing consent is separate from Competition entry.
41.2 Entrants are not required to consent to marketing in order to enter a Competition.
41.3 Endgame may send marketing only where it has a lawful basis to do so.
41.4 Customers may unsubscribe from marketing at any time.
41.5 Endgame may send service messages relating to Accounts, Entries, payments, Prizes, verification and legal matters even where marketing consent has been withdrawn.
42. Cookies
42.1 The Website uses cookies and similar technologies.
42.2 Details of cookies, tracking technologies and user choices are set out in the Cookie Policy.
43. Complaints
43.1 Complaints must be submitted in accordance with Endgame’s Complaints Policy.
43.2 Complaints should be sent to [email protected].
43.3 Endgame will investigate complaints fairly and respond within a reasonable time.
43.4 Nothing in these Terms prevents an entrant from seeking advice from Trading Standards, the Advertising Standards Authority, the Information Commissioner’s Office, a payment provider or a court where appropriate.
44. Limitation of Liability
44.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.
44.2 Subject to clause 44.1, Endgame is not liable for loss of profit, loss of business, loss of opportunity, indirect or consequential loss, loss caused by events outside Endgame’s reasonable control, loss caused by incorrect entrant details, loss caused by third-party suppliers, couriers, payment providers or platforms, or technical failures not caused by Endgame’s negligence.
44.3 Subject to clause 44.1, Endgame’s total liability to an entrant in connection with a Competition shall not exceed the higher of the amount paid by that entrant for the affected Entries or the value of the Prize validly awarded to that entrant.
44.4 Nothing in these Terms affects statutory consumer rights.
45. Force Majeure
45.1 Endgame is not liable for failure or delay caused by events outside its reasonable control.
45.2 Such events may include fire, flood, storm, epidemic or pandemic, war, terrorism, civil unrest, industrial dispute, postal disruption, supplier failure, payment provider failure, platform outage, cyberattack, legal or regulatory change, government restriction or any similar event outside Endgame’s reasonable control.
45.3 Where a force majeure event affects a Competition, Endgame may pause, extend, cancel, redraw, substitute or refund the Competition as appropriate.
46. Changes to These Terms
46.1 Endgame may update these Terms from time to time.
46.2 Updates may be made to reflect legal changes, operational changes, platform changes, new features, new prize types, fraud prevention requirements or improved clarity.
46.3 Endgame will not use changes unfairly or retrospectively to alter the outcome of a Competition that has already closed, except where required for legality, fraud prevention, technical integrity or fairness.
46.4 The version of the Terms in force at the time of entry will usually apply to that Entry.
47. Severability
47.1 If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue in force.
47.2 Any invalid or unenforceable provision shall be replaced or interpreted in a way that most closely reflects the original commercial intention, to the extent permitted by law.
48. No Waiver
48.1 If Endgame does not enforce a right immediately, this does not mean Endgame has waived that right.
48.2 Any waiver must be given in writing.
49. Assignment
49.1 Endgame may transfer its rights and obligations under these Terms as part of a business sale, restructuring, merger or transfer, provided this does not materially reduce entrant rights.
49.2 Entrants may not transfer their rights or obligations without Endgame’s written consent.
50. Entire Agreement
50.1 These Terms, together with the Competition Page and any applicable policies or supplemental terms, form the entire agreement between Endgame and the entrant in relation to the Competition.
50.2 Entrants must not rely on any statement not included in these Terms, the Competition Page or official Endgame communications.
51. Governing Law and Jurisdiction
51.1 These Terms are governed by the law of England and Wales.
51.2 The courts of England and Wales shall have jurisdiction.
51.3 If an entrant lives in Scotland or Northern Ireland, they may have the right to bring proceedings in their local courts where consumer law permits.
52. Contact
52.1 For all questions, complaints, prize claims, responsible play requests, data queries or support matters, contact:
Endgame Competitions Ltd
128 City Road
London
EC1V 2NX
United Kingdom
Email: [email protected]
53. Final Provisions
53.1 By entering a Competition, you confirm that you have read, understood and agree to these Terms.
53.2 If you do not agree to these Terms, you must not enter any Competition.
53.3 Endgame reserves all rights not expressly granted under these Terms.